This map shows potholes patched in the last seven days, based on the corresponding 311 service requests at https:/id/7as2-ds3y.

All 311 calls for open and vacant buildings reported to the City of Chicago since January 1, 2010. The information is updated daily with the previous day's calls added to the records. The data set provides the date of the 311 service request and the unique Service Request # attached to each request. For each request, the following information (as reported by the 311 caller) is available: address location of building; whether building is vacant or occupied; whether the building is open or boarded; entry point if building is open; whether non-residents are occupying or using the building, if the building appears dangerous or hazardous and if the building is vacant due to a fire.

All open abandoned vehicle complaints made to 311 and all requests completed since January 1, 2011. A vehicle can be classified as abandoned if it meets one or more of the following criteria:All open abandoned vehicle complaints made to 311 and all requests completed since January 1, 2011. A vehicle can be classified as abandoned if it meets one or more of the following criteria: 1) On a public way in a state of disrepair as to be incapable of being driven in its present condition. 2) Has not been moved or used for more than seven consecutive days and is apparently deserted. 3) Has been left on the public way without state registration or a temporary state registration placard for two or more days. 4) Is a hazardous dilapidated vehicle left in full view of the general public, whether on public or private property. For some Open service requests, the vehicle has been towed but further action is required before the request may be closed. 311 sometimes receives duplicate abandoned vehicle complaints. If a vehicle is towed it remains as open, work in progress until it is redeemed, transferred or disposed of. The service request is not closed until there is a final disposition for the vehicle. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311 Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

All open and completed tree trim requests made to 311 since January 1, 2011. The Department of Streets and Sanitation maintains all trees growing in the public way and performs regular maintenance trimming in response to 311 requests. Crisis trimming is performed on an emergency basis in response to hazardous conditions such as broken or hanging branches. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

All open tree debris removal requests made to 311 and all requests completed since January 1, 2011. Large piles of branches or bushes may be picked up by the Department of Streets and Sanitation. 311 sometimes creates duplicate requests for tree debris removal. When there is an open tree debris request, a duplicate request is created when the exact same address and the exact same service request type are used. Streets and Sanitation responds to the initial request opened and closes the duplicates. A forestry "Clam" is the name of the vehicle the Forestry Bureau deploys to collect tree debris. Data Owner: Streets and Sanitation (http://www.cityofchicago.org/content/city/en/depts/streets.html). Time Period: January 1, 2011 to present. Frequency: Data is updated daily. Related Applications: 311 Service Request Status Inquiry (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=createsrquery2) and Request Tree Debris Removal (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SEL&invSRDesc=Tree%20Debris&locreq=Y).

All open sanitation code complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets and Sanitation investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. 311 sometimes receives duplicate sanitation code complaints. Requests that have been labeled as duplicates are in the same geographic area as a previous request and have been entered into 311’s Customer Service Request (CSR) system at around the same time. Duplicate complaints are labeled as such in the status field, as either "Open - Dup" or "Completed - Dup." Data Owner: Streets and Sanitation (http://www.cityofchicago.org/content/city/en/depts/streets.html). Time Period: January 1, 2011 to present. Frequency: Data is updated daily. Related Applications: 311 Service Request Status Inquiry (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=createsrquery2) and Report Sanitation Code Complaint (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCB&invSRDesc=Sanitation%20Code%20Violation&locreq=Y&stnumreqd=Y).

The Chicago Department of Transportation (CDOT) oversees the patching of potholes on over 4,000 miles of arterial and residential streets in Chicago. CDOT receives reports of potholes through the 311 call center and uses a computerized mapping and tracking system to identify pothole locations and efficiently schedule crews. One call to 311 can generate multiple pothole repairs. When a crew arrives to repair a 311 pothole, it fills all the other potholes within the block. Pothole repairs are generally completed within 7 days from the first report of a pothole to 311. Weather conditions, particularly frigid temps and precipitation, influence how long a repair takes. On days when weather is cooperative and there is no precipitation, crews can fill several thousand potholes. If a previous request is already open for a buffer of 4 addresses the request is given the status of "Duplicate (Open)". For example, if there is an existing CSR for 6535 N Western and a new request is received for 6531 N Western (which is within four addresses of the original CSR) then the new request is given a status of "Duplicate (Open)". Once the street is repaired, the status in CSR will read “Completed” for the original request and "Duplicate (Closed)" for any duplicate requests. A service request also receives the status of “Completed” when the reported address is inspected but no potholes are found or have already been filled. If another issue is found with the street, such as a “cave-in” or “failed utility cut”, then it is directed to the appropriate department or contractor. Data Owner: Transportation. Time Period: All open requests and all completed requests since January 1, 2011. Frequency: Data is updated daily.

All open graffiti removal requests made to 311 and all requests completed since January 1, 2011. The Department of Streets & Sanitation's Graffiti Blasters crews offer a vandalism removal service to private property owners. Graffiti Blasters employ "blast" trucks that use baking soda under high water pressure to erase painted graffiti from brick, stone and other mineral surfaces. They also use paint trucks to cover graffiti on the remaining surfaces. Organizations and residents may report graffiti and request its removal. 311 sometimes receives duplicate requests for graffiti removal. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

All open garbage cart requests made to 311 and all requests completed since January 1, 2011. The City of Chicago provides heavy-duty plastic 96-gallon garbage carts to single-family residences and apartment buildings of four units or less. Residents may request new carts when none are present, or replacement carts for ones which have gone missing or been damaged. 311 sometimes receives duplicate requests for garbage carts. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.

Data set contains all 311 calls for open and vacant buildings reported to the City of Chicago since January 1, 2010. The information is updated daily with the previous day's calls added to the records. The data set provides the date of the 311 service request and the unique Service Request # attached to each request. For each request, the following information (as reported by the 311 caller) is available: address location of building; whether building is vacant or occupied; whether the building is open or boarded; entry point if building is open; whether non-residents are occupying or using the building, if the building appears dangerous or hazardous and if the building is vacant due to a fire.